Privacy Policy

Introduction

RockSeed (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website rockseed.net or interact with our online services.

Information We Collect

Personal Information

  • Name, email address, phone number, and mailing address
  • Billing information and purchase history
  • Product registration information
  • Customer service communication records
  • Technical support inquiries and responses

Automatically Collected Information

  • IP address and browser type
  • Device information
  • Pages viewed and time spent on our website
  • Referring website addresses
  • Operating system

How We Use Your Information

We use the collected information to:

  • Process and fulfill your orders
  • Provide customer support and technical assistance
  • Send product updates and warranty information
  • Improve our products and services
  • Send marketing communications (with your consent)
  • Maintain website security and prevent fraud
  • Comply with legal obligations

Information Sharing

We may share your information with:

  • Service providers who assist in our operations
  • Payment processors for order fulfillment
  • Shipping partners for product delivery
  • Legal authorities when required by law

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your data
  • Opt-out of marketing communications
  • Withdraw consent where applicable

Cookie Policy

We use cookies to enhance your browsing experience. You can control cookie preferences through your browser settings.

Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect information from children.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by posting the updated policy on our website.

Contact Us

For privacy-related questions: [email protected]